Packaged Accounts

Packaged Accounts... Pay a monthly fee for your bank account? We can get this back for you.

So how do I know if I have been mis-sold my packaged bank account?

Were you made aware of the features on the account? Are the features even suitable for you? If not then you may be able to claim. Examples of what to look for are:

Mis-Sold Bank Accounts

Do you think that you may have been mis-sold a bank account? Do you have a packaged bank account where you pay for extras? With over 11 million such accounts sold in the UK there is a good chance you may have been affected by this mis-selling.

But what is a Packaged Account?

'Packaged bank accounts' or 'Premium bank accounts' as they are commonly known are current accounts where you pay a monthly fee to enjoy extra features such as car breakdown cover, travel and mobile phone insurance or improved rates on other financial packages.

Packaged Accounts

So how do I know if I have been mis-sold my packaged bank account?

  • You were told you needed this account in order to gain access to an overdraft or other credit.
  • You were never told about an increase in the monthly fee on the packaged bank account you have been sold
  • You were told that you would not be eligible for a free account and had to have a packaged bank account
  • You were given a packaged bank account without even knowing about it.
  • You were told that you had to keep the packaged bank account when you tried to cancel the account
  • You were told that you were a privileged customer and that your account was being ‘upgraded’, but it was not explained to you that it was a packaged bank account and there was a monthly cost to upgrade.
  • You were not asked if you had any pre-existing medical conditions that may have stopped you claiming against the travel insurance policy
  • You were never told that you had to register certain items for them to be covered under the insurance policy
  • You were told you could claim against the insurance policies when you could not
  • You were told you had to sign up for the packaged bank account in order to obtain or make changes to another financial product such as a mortgage, loan or overdraft
  • You were told that you would be eligible for large discounts on other insurance products if you took out a packaged bank account

How much can I claim from the bank authorities?

Every case is different as it depends on the package you were sold and the time at which you opened your account. However the average claim for a packaged bank account is over £1000.

For more information please feel free to contact us on 0800 862 0605 or 01606 800181. If you prefer, fill out our form below or drop us an email telling us about your circumstances to